If you haven’t booked accessible tickets online with us before, please email us at tickets@cambridge.gov.uk to request we adjust your account in order to make it possible for you to complete online accessible bookings. Once we have amended your account, you will be able to view and book accessible seating and essential companion tickets once logged into your account.
The wheelchair icon is for customers using wheelchairs/with disabilities and the 'C' icon is for essential companions. The 'V' icon is both for customers with visual impairments and their companions. If your disability does not mean you have limited mobility then of course you are welcome to book elsewhere in the venue and still have access to a free essential companion if required. For standing events the accessible seating will appear in the box(es) only, though the standing area can be booked for wheelchair users/customers with disabilities if you are comfortable with this option. There is not a viewing platform in the standing area.
After selecting your tickets you will be presented with a summary of what you have chosen, here you will find a drop down with different ticket types including 'disabled access concession, essential companion and wheelchair user.' Please select the one(s) appropriate to you and continue with your booking. The essential companion ticket will discount to £0 when on the final screen just before payment, so don't be alarmed if it doesn't discount right away.
Concessions
People with a long-term disability are entitled to a free Essential Companion ticket. Unfortunately we are currently unable to offer multiple Essential Companion tickets via our website, so please contact the Box Office to arrange this if required. For any help with your accessible enquiries please contact the Box Office. Please note: we are currently working on making accessible tickets available to book online, so not all shows will have this facility. A note will be placed on the event page if this is the case.
Venue Toilets
We have two disabled access toilets in our venue. One located at the front of the building and the other at back end. Both toilets are wide enough for wheelchairs and powerchairs to get through and are complete with grab rails.
Hearing Loop Facilities
There is an infra-red hearing enhancement system which can be used either with, or without a hearing aid. The system only works in the auditorium and balcony. The headphones and receiver can be obtained from the steward at the Customer Services Desk. No deposit is required but the stewards will ask for your name and seat number.
Assistance dog facilities
Assistance dogs are welcome at our venue
